Terms and Conditions

Last updated: September 1, 2024

Bottle Hounds Application Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS APPLICATION. The following terms and conditions govern your use of the mobile applications (“Mobile Apps”) Bottle Hounds and websites operated by Bottle Hounds, including the www.bottlehounds.ca website The Bottle Hounds Application is owned  and operated by Bottle Hounds Inc.

Bottle Hounds reserves the right to change these Terms and Conditions of Use at any time without prior notice by posting changed Terms and Conditions of Use on the Bottle Hounds Website, and you are advised to review the Bottle Hounds Terms and Conditions regularly for any changes. These Terms and Conditions of Use were last updated on September 1, 2024. In any event, you agree that by accessing and using the Bottle Hounds Application  you are bound by these terms and conditions as the same may be changed from time to time.

Copyright, Ownership and Use of Intellectual Property

The materials (the "Materials") contained in the Bottle Hounds Application including, without limitation, information, text, content, videos, software, photos, graphics and sound are owned by, and protected by copyrights and other proprietary rights in favour of, Bottle Hounds Inc and third parties. All rights reserved. You shall not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit or use the Materials, in whole or in part, without the prior written consent of Bottle Hounds Inc. You may print, in hard copy, portions of a Bottle Hounds page only for the purpose of placing an order with LCBO.

Trade-marks

Certain names, words, phrases, logos, marks and designs that appear on Bottle Hounds Application (including, without limitation, "WATCH DOGS & BOTTLE HOUNDS” and related words and logos) are official marks, trade-marks or trade-names of Bottle Hounds in Canada. Bottle Hounds is also the owner in Canada of additional official marks, trade-marks and trade names, registered and unregistered. Nothing in this Agreement or on a Bottle Hounds  Webpage shall be construed as granting or conferring, either expressly, by implication, by estoppels or otherwise, a license or other right to you to use any of the marks or names or any other intellectual property right of Bottle Hounds. The names of other companies, products and services referred to on the Bottle Hounds Application may be trade-marks or trade-names of their respective owners. Any use of the trade-marks or trade-names of Bottle Hounds or of third parties without the prior written consent of the applicable party is strictly prohibited.

Compliance With Laws

In addition to complying with these Terms and Conditions of Use, you agree to use the Bottle Hounds Application and Materials for lawful purposes only and in a manner consistent with local, national or international laws and regulations. Some jurisdictions may have restrictions on the use of the Internet by their residents.

Potential users of the Bottle Hounds Application in any jurisdiction of the world whose laws (common, statutory, regulatory or codified) would: (i) void these Terms and Conditions of Use in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to governing law, and limitation of liability); or (ii) render accessing the Bottle Hounds Application illegal, are not authorized to use Bottle Hounds.

Use and Restrictions

You are only permitted to use the Bottle Hounds Application for your own personal, non-commercial purpose. Materials may only be printed, copied or saved to your own phone for your personal, non-commercial use. Use of any automated system or software to extract data from the Bottle Hounds Application for commercial purposes (including, without limitation,  screen scraping, database scraping and any other activity intended to collect, store, summarize or manipulate any Materials or data, whether by an automated program or a manual process) is prohibited. Additionally, you agree that you will not:

a. take any action that imposes or may impose (to be determined in the Bottle Hounds sole discretion) an unreasonable or disproportionately large load on the Bottle Hounds infrastructure;

b. interfere or attempt to interfere with the proper working of the Bottle Hounds Application, or any activities conducted on or with the Bottle Hounds Application;

c. bypass any measures Bottle Hounds may use to prevent or restrict access to Bottle Hounds Pages

Account Login Names and Passwords

Features of the Bottle Hounds Application may be accessed only by use of a registered account login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Bottle Hounds representative.

All login names and passwords remain the property of Bottle Hounds, and may be cancelled or suspended at any time by Bottle Hounds Inc without any notice or liability to you or any other person. Bottle Hounds Inc is not under any obligation to verify the actual identity or authority of the user of any login name or password.

You must immediately notify Bottle Hounds support page of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.

Accuracy of Information

While every effort is made to ensure the accuracy of the information on Bottle Hounds Application, no warranty of accuracy or completeness is expressed or implied. We reserve the right to correct errors and to change or update information at any time without notice.

Customer Ratings and Reviews

User-generated content such as customer-generated ratings and reviews (the “Ratings & Reviews”) help us improve our products, our product description pages, and the online shopping experience. Please note that if you wish to share feedback with us about product selection, pricing, ordering, or other customer service issues, please contact Bottle Hounds online email account. 

By submitting your Ratings & Reviews, you are agreeing to the Bottle Hounds Terms and Conditions and you authorize the Bottle Hounds service provider to combine device fingerprints collected on Bottle Hounds and Mobile Apps via cookies with data from other websites, applications, and sources for the sole purpose of detecting fraudulent reviews.

Bottle Hounds moderates all Ratings & Reviews to ensure compliance with the Content Guidelines (below). Approved Ratings & Reviews are displayed on Bottle Hounds Application within seventy-two (72) hours of submission. Ratings & Reviews will not be posted if they do not pass the moderation process.

When writing and submitting Ratings & Reviews, you must comply with the following guidelines (the “Content Guidelines”):

  • The Ratings & Reviews must be written in English or French

  • The Ratings & Reviews must be relevant to the product (if applicable, include the vintage of the product)

  • The following are strictly prohibited:

    • any full names, email addresses, URLs, phone numbers, physical addresses or other forms of personal information;

    • obscenities, discriminatory language, or other language not suitable for a public forum;

    • advertisements, "spam" content, or references to other products, offers, or websites;

    • critical or spiteful comments on other user Ratings & Reviews posted on the Website or Mobile Apps;

    • pricing and promotional details referring to products or services;

    • any statements or information that are known by you to be false, inaccurate, or misleading;

    • any statements that may reasonably be considered defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

    • any content that may infringe on a third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; or

    • any content that may violate any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising).

By submitting Ratings & Reviews to Bottle Hounds, you represent and warrant as follows:

  • You are at least 19 years old;

  • You are the sole author and owner of the intellectual property rights in the Ratings & Reviews;

  • All Ratings & Reviews that you post are accurate, and you were not given any compensation or consideration by a third party for submitting the Ratings & Reviews;

  • The Ratings & Reviews do not contain any computer viruses, worms or other potentially damaging computer programs or files; and

  • The Ratings & Reviews are in compliance with the Content Guidelines.

For any Ratings & Reviews that you submit, you grant Bottle Hounds a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, adapt, publish, translate, create derivative works from, sell or distribute, and incorporate such Ratings & Reviews into any form, medium or technology throughout the world without compensation to you. By submitting the Ratings & Reviews, you hereby waive any and all moral rights in and to the content.

All Ratings & Reviews that you submit may be used, or not used, at Bottle Hounds sole discretion. Bottle Hounds reserves the right to change, condense, withhold publication, remove or delete any Ratings & Reviews on the Bottle Hounds Website and Mobile App that deems, in its sole discretion, to violate the Content Guidelines or any other provision of these Terms and Conditions of Use. Bottle Hounds does not guarantee that you will have any recourse through  to edit or delete any Ratings & Reviews you have submitted. However, Bottle Hounds reserves the right to remove and/or to refuse to publish any submission. You acknowledge that you, and not Bottle Hounds, are responsible for the statements made in your submission. None of the Ratings & Reviews that you submit shall be subject to any obligation of confidence on the part of the Bottle Hounds, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Bottle Hounds may require you to provide certain information or data in order to submit the Ratings & Reviews. By submitting the Ratings & Reviews, you agree and consent to Bottle Hounds promotional use and display (whether online or offline) of all such information or data you provide with, or as part of, your Ratings & Reviews (including, but not limited to, any name, user name, screen name or other identifier, and other personal information you choose to provide).

By submitting your email address in connection with your Ratings & Reviews, you agree that Bottle Hounds and its service providers may use your email address to contact you for the administration of the ratings and reviews process, namely for the purposes of authentication and to update you on the status of your Ratings & Reviews acceptance or rejection from the Website or Mobile App.

Outbound Linking

Any link, (including hyperlinks, buttons or referral devices of any kind) used by Bottle Hounds is provided for your convenience only, and you access any link at your own risk. The appearance of a link on the Bottle Hounds Application does not constitute an endorsement, recommendation or certification by Bottle Hounds, nor should the presence of a link in any way be construed as a suggestion that the site has any relationship with Bottle Hounds. 

The Links provided by Bottle Hounds Application are solely directed to the LCBO. As the sole provincial retail provider of all liquor, wine, beer, and liqueurs all purchases must be made directly with LCBO. 

Inbound Linking

Bottle Hounds generally does not object to links to LCBO Websites. However, there are certain conditions that must be followed: Unless Bottle Hounds enters into a specific written agreement with you, you may not use any of the Bottle Hounds names, logos, designs, slogans, or marks in or with your links, except that you may link to an LCBO Website using the plain text names: LIQUOR CONTROL BOARD OF ONTARIO, LCBO, FOOD & DRINK, or VINTAGES.

Do not present the link to Bottle Hounds in any way that suggests Bottle Hounds  has any relationship or affiliation with your site or in any way that suggests Bottle Hounds endorses, sponsors or recommends the information, products or services on your site. Use of any of Bottle Hounds  content, names, logos, photographs, designs, slogans or marks in any advertising, publicity, promotion, or in any other commercial manner without Bottle Hounds written permission for a particular use is strictly prohibited.

Use of any of the Bottle Hounds names, logos, designs, slogans, or marks, or any other words or codes identifying the Bottle Hounds Application in any "metatag" or other information used by search engines or other information location tools to identify and select sites, without Bottle Hounds written permission for a particular use, is strictly prohibited.

Bottle Hounds is not responsible for any loss, damage, liability or expense that may accompany or result from your use of the link or domain name for an LCBO Website including, but not limited to, any computer virus, technical, hardware or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmissions.

Bottle Hounds reserves the right in its sole discretion to order you to delete or modify your link to Bottle Hounds for any reason.

The link to the Bottle Hounds Application may not be used or associated with any pornographic (including any depictions of nudity), unlawful, defamatory or other materials that would adversely affect the Bottle Hounds name, reputation or goodwill.

The linking of your website to the Bottle Hounds Application indicates your agreement to the foregoing terms and conditions.

Indemnity

You agree to indemnify, defend and hold Bottle Hounds harmless from and against any and all claims, liabilities, damages, demands, suits, actions, losses or expenses (including all legal fees) (collectively "Claims") arising out of:

a. your infringement of any Bottle Hounds or third party official mark, trade-mark, trade secret, copyright, patent or other intellectual property rights and from any Claims which may arise, now or in the future as a result of your use of the Bottle Hounds ;

b. any act or omission by you, your employees or agents which results in: (i) loss, damage, interference with or disruption to, the Bottle Hounds Applications; (ii) use of a Bottle Hounds Website for any illegal purpose; or (iii) use of an Bottle Hounds Website to achieve any unauthorized or prohibited access to computer systems and data;

c. your use of the Bottle Hounds Application; and

d. your breach of any of these Terms and Conditions of Use, the Bottle Hounds Customer Privacy or any rule, regulation, guideline or policy of Bottle Hounds as may be established and changed from time to time and posted on the Bottle Hounds Application.

Disclaimers

YOU UNDERSTAND AND AGREE THAT:

A. USE OF THE BOTTLE HOUNDS APPLICATION IS AT YOUR SOLE RISK. THE BOTTLE HOUNDS WEBSITES ARE PROVIDED STRICTLY ON AN "AS IS", "AS AVAILABLE" BASIS. BOTTLE HOUNDS DOES NOT WARRANT, REPRESENT, GUARANTEE OR COVENANT THAT THE BOTTLE HOUNDS WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES BOTTLE HOUNDS MAKE ANY GUARANTEE, WARRANTY, REPRESENTATION OR COVENANT AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF A BOTTLE HOUNDS LINK, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION OR SERVICE ON A BOTTLE HOUNDS WEBSITE. BOTTLE HOUNDS WILL NOT BE RESPONSIBLE TO EXECUTE ANY TRANSACTIONS OR OBTAIN GOODS RELATED TO ANY SUCH TRANSACTION, FOR WHATEVER REASON.

B. THE DOWNLOADING OF MATERIALS FROM THE BOTTLE HOUNDS APPLICATION IS DONE AT YOUR OWN RISK. BOTTLE HOUNDS DOES NOT AT ANY TIME REPRESENT, COVENANT, GUARANTEE OR WARRANT THAT SUCH MATERIALS ARE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SAFEGUARDS TO PROTECT YOUR COMPUTER SYSTEM AND DATA AND YOU ARE RESPONSIBLE FOR THE ENTIRE COST OF ANY SERVICE, REPAIRS OR CORRECTIONS NECESSARY AS A RESULT OF THE USE OF THE BOTTLE HOUNDS APPLICATION.

Limitations of Liability

IN NO EVENT SHALL BOTTLE HOUNDS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, COMPENSATORY OR PUNITIVE DAMAGES OR LOSSES, OR DAMAGES FOR LOSS OF INCOME, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR BUSINESS INFORMATION, OR LOSS OF OR DAMAGE TO PROPERTY, OR CLAIMS OF THIRD PARTIES, OR OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE USE OF THE BOTTLE HOUNDS APPLICATION, THE USE OF ANY OTHER SITE OR PAGE ACCESSIBLE FROM ON THE BOTTLE HOUNDS APPLICATION OR THE ACQUISITION OR USE OF ANY GOODS PURCHASED THROUGH AN LCBO WEBSITE. 

THE FOREGOING DISCLAIMERS AND LIMITATIONS OF LIABILITY APPLY REGARDLESS OF THE CAUSES, CIRCUMSTANCES OR FORM OF ACTION GIVING RISE TO THE LOSS, DAMAGE, CLAIM OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE, CLAIM OR LIABILITY IS BASED UPON BREACH OF CONTRACT (INCLUDING, WITHOUT LIMITATION, A CLAIM OF FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM), TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF THE LOSS, DAMAGE, DELAY, CLAIM OR LIABILITY.

Governing Law

These Terms and Conditions are governed by, and shall be construed in accordance with, the laws of the Province of Ontario and the laws of Canada applicable therein.

Registration Obligation

If you choose to register a new account BOTTLE HOUNDS for the purchase of goods online, you agree to: (i) provide true, current and complete information about yourself; and (ii) maintain and promptly update information about yourself to keep it true, current and complete.

Privacy Policy Consent and Disclosure

BOTTLE HOUNDS is committed to protecting the privacy and confidentiality of its customers' personal information. 

THE TERMS AND CONDITIONS IN THIS SECTION APPLY TO ORDERS PLACED THROUGH LCBO.COM AND THE LCBO MOBILE APPLICATION. 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE ("TERMS AND CONDITIONS") CAREFULLY BEFORE PLACING AN ONLINE ORDER. These Terms and Conditions govern the sale by the Liquor Control Board of Ontario ("LCBO") to you of products ("Products") through the LCBO's website located at www.lcbo.com (the "LCBO.com Website") and the LCBO Mobile Application. Bottle Hounds reserves the right to change these Terms and Conditions of Sale at any time without prior notice by posting changed Terms and Conditions of Sale on the Bottle Hounds Application, and you are advised to review the Bottle Hounds Application regularly for any changes. These Terms and Conditions of Sale were last updated on February 20, 2024. By placing an order through the LCBO.com Website or the LCBO Mobile Application, you agree to be bound by the Terms and Conditions in effect at the time of such order.

Age

You must be 19 years of age or older to purchase Products. By submitting an order for Products, you represent that you are 19 years of age or older and you are not purchasing Products for anyone who is younger than 19 years of age. When you or your designated alternate person picks up or signs for the Products ordered you may be required to present proof that you are 19 years of age or older. Acceptable proof includes a valid driver’s licence, passport, citizenship card and BYID photo identification card.

Availability

Every effort has been made to stock adequate quantities of the Products offered on the LCBO.com Website and the LCBO Mobile Application. Some of the Products, however, are available in relatively small quantities. Some items referred to on the Bottle Hounds Application and the LCBO Website may be or become out of stock.

Pricing

Prices quoted on the Bottle Hounds Application are directly extracted by the LCBO Website and are in Canadian dollars. Prices are subject to change without notice.

Delivery

Delivery options and associated time frames are as follows:

Delivery Method

Delivery Time Frame*

Home Delivery 

Typically takes 2-3 business days in the Greater Toronto & Hamilton areas and 3-5 business days in all other areas.

Deliver to Store

May take 5-14 days. (Rural areas may take longer).

Same-Day Pickup

Orders placed more than 2 hours before store closing are eligible for pick up within the same day at participating Same-Day Pickup stores.


*Delivery times vary by product type and method of delivery. Typically, urban addresses will receive packages within the early part of delivery estimates; expect the latter part of delivery estimates for rural addresses.

Products ordered can either be delivered to an LCBO store for pickup ("Deliver to Store") or delivered to any address in Ontario ("Home Delivery"). Orders cannot be delivered to a PO Box. Please ensure that you provide a physical street address for Home Delivery.

Orders can also be fulfilled from available store inventory at participating store locations in select areas providing the “Same-Day Pickup” service.

Delivery times or pickup times may be affected by weather or order volumes. Orders must be paid in full before they are delivered to their destination (for Home Delivery or Deliver to Store) or picked up in-store, if fulfilled from store inventory (for Same-Day Pickup).

You will be contacted by email once your order has shipped or is ready for pick up from the LCBO. When you pick up Products in-store, you must present a copy of your “Ready For Pickup” notification (which will be emailed to you), and government-issued photo ID, along with proof of legal drinking age. Products may only be picked up by, a person 19 years of age or older, who is not or does not appear to be intoxicated.

Title to Products passes from the LCBO to you when you pick up the Products from the LCBO.

IMPORTANT: For Deliver to Store or Same-Day Pickup orders, if you do not pick up Products within fourteen (14) days after they are available for pick up in the store (i.e., from the date of your Ready For Pickup email notification), the LCBO may cancel your order and issue a refund to the credit card used to make the applicable purchase.

Delivery Charges

Home Delivery from the LCBO is $11.95 (plus tax) per order. There are no delivery charges for Products shipped to an LCBO store (Deliver to Store orders) or for orders fulfilled from store inventory for the Same-Day Pickup service.

Errors

Bottle Hounds attempts to ensure that the information on the Bottle Hounds Application is accurate. However, no warranty of accuracy or completeness is expressed or implied. Bottle Hounds expressly reserves the right to correct errors and to change or update information on the Bottle Hounds Application at any time without notice. If a Product offered on the Bottle Hounds Application is not as described, measures will be taken to ensure all listed items, pricing, descriptions, and images are accurate. 

Refunds

Customers may request a Subscription Refund  through the Bottle Hounds application through the "Contact Us" portal. Once reviewed by Bottle Hounds,  the Customer will be refunded in the applicable method of payment as used for the purchase.